Policies
Privacy, terms and accessibility.
Four policies in one place, so a prospective client can find them without hunting through a menu.
One
Privacy Policy
At CKB Enterprise Guyana, we are committed to protecting the privacy and confidentiality of our clients, mentees, trainees, and partners. This Privacy Policy outlines how we collect, use, store, and safeguard your personal information in connection with our management systems consultancy, mentorship, and training services.
1. Information we collect
We may collect the following types of personal information:
- Name, contact information, and professional details
- Business or organizational information related to services provided
- Training records and feedback
- Communication records, including emails and messages
- Billing and payment information (processed securely)
2. How we use your information
We use the information we collect to:
- Provide and improve our consultancy, mentorship, and training services
- Customize learning and support experiences
- Respond to inquiries and manage communication
- Comply with legal obligations and maintain business records
3. Information sharing
We do not sell or rent your personal information. We may share data with:
- Trusted service providers assisting with business operations
- Legal or regulatory authorities when required by law
4. Data security
We implement industry-standard security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction.
5. Your rights
You may request access to, correction of, or deletion of your personal information at any time. To do so, please contact us using the details below.
6. Updates to this policy
We may update this policy from time to time. Changes will be posted on our website and will take effect upon posting.
7. Contact us
For questions or concerns about this privacy policy, please contact Ms. Candelle Bostwick, Manager, at ckenterprise2024@gmail.com or on WhatsApp at +592 684 1061.
Two
Terms of Engagement
CKB's current Terms & Conditions page publishes Wix's unedited instructional template rather than any actual terms. We have not written replacement terms, because the substance of them is a set of commercial decisions only CKB can make, and inventing a client's contractual terms would be worse than leaving the page empty.
What follows is the structure a consultancy of this type normally needs. Each marked field is a decision for CKB, and the finished text should be reviewed by a Guyanese attorney before it is published.
1. Scope of services
Each engagement is defined by a written proposal identifying the standard, the scope of the management system, the deliverables and the parties' respective responsibilities. Services are advisory. CKB does not issue certification; certification is granted by an accredited certification body following its own audit, and no outcome of that audit is guaranteed.
2. Client responsibilities
The client provides timely access to premises, records, processes and personnel reasonably required, and appoints a named point of contact responsible for the management system.
3. Fees and payment
Fees are quoted per engagement. Payment terms: CKB to set — deposit percentage, invoicing schedule, days to pay.
4. Confidentiality
Both parties treat commercial, technical and personal information disclosed during an engagement as confidential, and use it only for the purposes of the engagement. This obligation survives completion.
5. Intellectual property
Ownership of documentation, templates and training materials produced during an engagement: CKB to set — whether the client owns the management system documentation outright, and what licence CKB retains over its own templates.
6. Limitation of liability
CKB to set with an attorney — liability cap, exclusions, and insurance position.
7. Governing law
These terms are governed by the laws of the Co-operative Republic of Guyana. CKB to confirm dispute-resolution route.
Three
Refunds and Cancellation
CKB's current Refund Policy page also publishes Wix's unedited template. A refund policy is a pricing decision, so the numbers below are deliberately left blank rather than guessed.
Training courses and workshops
- Cancellation more than CKB to set days before the course date: refund terms
- Cancellation within CKB to set days: refund terms
- Substituting a different delegate at no charge: CKB to confirm whether permitted
- Where CKB postpones or cancels a course, delegates are transferred to the next scheduled date or refunded in full.
Consultancy and audit engagements
Work completed and delivered up to the point of cancellation is chargeable. Treatment of any deposit and of scheduled site visits cancelled at short notice: CKB to set.
How to request a refund
Write to ckenterprise2024@gmail.com quoting the invoice or booking reference. Requests are acknowledged within CKB to set working days.
Four
Accessibility Statement
CKB Enterprise wants this site to be usable by everyone, including people using screen readers, keyboard navigation, or magnification.
What this site does
- Semantic HTML headings in order, so a screen reader can navigate by structure.
- Descriptive alternative text on every image that carries information, and empty alternative text on decorative images so screen readers skip them rather than announcing them.
- Text and background colours tested to meet WCAG 2.1 AA contrast for body text.
- Text that reflows without horizontal scrolling down to a 320 pixel viewport.
- Visible focus states, and no interaction that requires a mouse.
- No automatically playing audio or video, and no content that flashes.
- Link text that makes sense out of context, rather than "click here".
Known limitations
Articles on the Insights page open on ckbgroupguyana.net, which is a Wix site outside this build's control, so its accessibility is not covered by this statement.
Telling us about a problem
If any part of this site is difficult to use, write to ckenterprise2024@gmail.com or message +592 684 1061 on WhatsApp, and say which page and what happened. We will respond and fix it.